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Frequently Asked Questions

Travelling in a small group with us, has several advantages including uncomplicated check-ins at hotels, places of interest, as well as offering more unique, excellent accommodation options with a true authentic, local flavour. It also allows you loads of time to explore, soak up the surrounds and interact with the locals whilst having plenty of time to do your own thing.

Talk to Mary: Phone (+61) 450 095 334 if you have further questions regarding the following:

Inclusions & Exclusions


The price of your trip includes:

  • All accommodation and transport as listed in the itinerary.
  • Entrance fees to places of interest and outside meals.
  • Services of a group leader. Assistance with Guides in historical places.


The price of your trip does not include:

  • International or internal flights unless specified.
  • Airport transfers if not travelling with the group; taxes and excess baggage charges.
  • Meals other than those specified in the itinerary.
  • Visa and passport fees.
  • Travel insurance.
  • Optional activities and all personal expenses.

Accommodation & Food

Accommodation and Rooms

  • You will be staying in a variety of heritage Keralan homes, boutique hotels, and hotels.
  • Costs for rooms are based on two people sharing a room.
  • On rare occasions single rooms may or may not be available.

Food on Tour

  • Generally, vegetarian food will be served.
  • Seafood and meat dishes will be served as per homestay hosts.
  • If you have any dietary intolerances, allergies, or specific dietary requirements please inform.

Flexibility around Our Itinerary

Extra Accommodation | Before or After Your Trip

  • Additional night’s accommodation before or after your trip must be booked no later than two weeks prior to departure.
  • Extra nights are subject to availability.

Only Doing Part of the Trip

  • There will be no reimbursement for any portion of the trip unused.
  • If you let us know before travel that you’ll be arriving late or need to leave before the trip ends, we will endeavour to best accommodate your requirements.

Flights, Passports & Transfers


Best value international and internal local airfares will always be considered and arranged for you where possible.

Passport and Visas

  • A valid passport and visa is compulsory for India.
  • Your name on your flight booking must be exactly the same as in your passport.
  • A minimum of six months validity is an entry requirement for many countries.
  • Assistance with visas will be given through an appointed travel agent if required.

Airport Transfers

  • Airport transfers will be arranged on the proviso that the group arrives and returns together.
  • Additional charges may apply otherwise if your arrival and departure dates are different.
  • A minimum of two weeks’ notice must be given to arrange separate transfers.
  • Please provide up-to-date flight details so bookings can be attended to appropriately.
  • If flights en route are delayed or there are changes, please advise as soon as possible, so the local operator can adjust their pick up schedule accordingly.

Deposits & Payments

Payment of a Deposit & Booking Confirmation

  • A non-refundable deposit of AU$250 per person is required for your booking to be confirmed.
  • Full payment of your booking is required 90 days prior to departure.
  • You will be issued with a confirmation invoice. On receipt of your invoice, please view and check our bank account details, to ensure any potential discrepancies can be resolved.
  • A contract will exist between us from the date we issue the confirmation invoice. Your invoice will also include dates and details regarding you required final payment/s.
  • If your booking is made within 90 days of departure the full amount is payable at the time of booking. Please note that an increased cancellation fee applies.
  • If your balance is not paid on or before the due date, your booking will be cancelled.

Medical & Travel Insurance


  • A reasonable level of fitness is required.
  • It is important to disclose any pre-existing medical conditions.
  • It would be essential to get complete clearance from your GP.

Travel Insurance

  • Travel insurance is compulsory for all our trips.
  • Your travel insurance must cover medical expenses including emergency repatriation, personal liability, cancellation, curtailment and loss of luggage and personal effects.
  • Please ensure you arrange the best possible level of insurance.
  • We recommend you take out insurance at the time of booking to protect your trip payment in the event of an unexpected cancellation.

Safety and Emergency Contact

  • In case of an emergency, please let Mary know the name and phone number of two people we can contact.
  • Please leave a copy of your travel itinerary, flight details, and the emergency phone numbers with your family or friends at home.
  • Register your travel plans with your government travel authority and keep up-to-date if there are any events or developments in the places you’ll be visiting.

Final Documents Before Tour Begins

  • About 30 days before departure, we will send by email, information about your tour and your final documents, plus notification of any additional payments required.
  • Please check through your documents to make sure all details are correct for your Travel & Medical Insurance.

Cancellation by the Traveller

  • If you cancel some or all portions of your booking, cancellation fees will apply.
  • A written confirmation of the cancellation is required.

What to Bring

  • Light clothing, made of easy to wash material.
  • A light sweater which may be needed, as it can get cold in the mountain areas.
  • Mosquito repellents, first aid medications.
  • Note: Most things can be easily purchased in Kerala.

Private Group Tours

If you and a group of friends or colleagues desire your own personally designed itinerary, please contact us. We can happily tailor an itinerary just for you and your friends.


  • Dates, itineraries and prices are valid from 1 July 2018 until 30 March 2019
  • Beyond these dates itineraries and prices are a guide only.

Pure Kerala Tours | Providing fully hosted small group tours to India including Kerala and Southern India, Kerala and Northern India, Kerala with Yoga & Wellness Retreat.